. Child safe not working. Child Safe is easily customisable by clicking on the Categories,. 0. Login to the Virgin Media online account and check the Web Safe settings. Go to Account settings, then Account details b. 67. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Hi. We give all our customers a complete, market leading security package called Virgin Media Security,. 4. With parental controls, you can customise the settings that will control the web. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. 168. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. com (connection reset error). Makes sure your dns settings on your computer are manually set - 8. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. You can change this by clicking on the toggle to switch on or off when needed. Toggle the button next to Child Safe option to turn it Off. Home Phone. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Select Parental Controls in Virgin Media Web Safe. Since the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. 168. Changing network settings to use any Public DNS should re-gain full access for the device. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 40am) that all the settings for blocked categories (e. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Discover the web for yourself. Virgin Media. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 168. 159. Please look out for the purple envelope. Any help appreciated. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 67. 67. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have 3 devices. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. If you're a Virgin Fibre customer, when you register. 220. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. 1. Re: Websafe settings won't save. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Could I request for some intervention from any of the admin to. The settings vary with each ISP, but most offer some or all of the following options: Timer. Just wondering why the Hub3 is doing this. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. Thank you for the help. We hope that helps. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Pick a category to get started. Go to Settings > General, then tap Software Update. 9. If, however, you're still experiencing the problem, please pop back to us. Select the SPAM setting you’d like to use: Reject All Spam messages. Virgin Media; My Virgin Media; Shop; Help;. We recommend keeping Virus Safe on. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Media Web Safe. 8. Enter your credentials and press OK to log into the router settings menu. Just sign in to My Virgin Media and change your settings. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Regards. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Every computer on the internet must have a unique. If it’s not a technical issue you need help with then we’re here to support you on. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Options. Reply. All seem okay. I'm going to send you a private message, so we can look into this for you. this tool is useless and does not workRe: Manage Websafe settings. g. Any website unsuitable for children is blocked by default. 4. 0 that contains your default network information. Virginmedia. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Open Advanced settings. Browse Virgin Media Virgin Media Community. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Like a lot of people here it seems. 1. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. My Virgin Media, making managing your account easier with all your information in one place. AtlasVPN: A fast and secure VPN that is great for streaming. Go to Account settings, then Account details b. Hi Trying to find a solution to why I cannot access the settings for web safe. These are two settings — Virus Safe and Child Safe. Qurento. Switched On Families. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. And we don’t mean wrapping them in bubble wrap. 8. Only slow and interment WiFI. It looks like my websafe setting is switched to off. For a single one, you may be able to get an exemption. 9. View Apps > Web Safe > manage your Web Safe settings - takes. VPN operates fine for use with : Virus Safe : Enabled. 123 and 194. The iPhone can access recordings, but the 2 iPads cannot. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Email address. We give all our customers a complete, market leading security package called Virgin Media Security,. 25-02-2023 13:20 - edited 25-02-2023 13:25. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. My Virgin Media App. 1. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Name. 123 and 194. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. VPN Apps for all devices and unlimited simultaneous connections. Your previous Web Safe settings will remain active. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. The message you get from the pc isthat "something has gone wrong on our side. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. You need F-Secure SAFE – our award winning internet security package. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Discover the web for yourself. Click: Settings. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Thanks TimWatch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. -- I'm a Very Insightful Person,. Forum; Apps. Connect to the router with a LAN cable. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. (e. 168. Use a vpn or change your device dns settings to Cloud flare in the meantime. 123. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 4. Web safe provides ultimate protection when using the internet. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 222. OpenDNS provide instructions here :. These are two settings — Virus Safe and Child Safe. 168. You may want to start by seeing what your site report looks like using a tool like Blocked. Click on this and you'll see my message. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. The Web Safe function was working properly for the full year that I was. Home Phone. . cheating, porn, social media etc. If you would like the Web Safe settings changed, let us know as this can be a work around for now. There is no speed problem with 16 Gig memory. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. For fraudulent e-mails, forward to phishing@virginmedia. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. How to access advanced settings. Lee_R. If this happens, check Virgin Media Web Safe settings and ensure they don’t block access to PureVPN or VPN websites. See. Get NordVPN - the #1 VPN for Virgin Media. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. To check this, go to iOS settings > Local network > ON’. Also check the. These are two settings — Virus Safe and Child Safe. Hi Trying to find a solution to why I cannot access the settings for web safe. 48. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 15-02-2023 21:11 - edited 15-02-2023 21:15. Select SPAM Settings. Back up your device using iCloud or your computer. Tried every browser, device, incognito mode etc. I checked the DNS entries for NordVPN. 220. I’ve tried re-booting the hub etc but no joy. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. If you’d like to change the. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Also check the dns settings of your vpn while you're there. 1 — the Internet’s. 48. 24/7 email & live chat customer support. 99. Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 140 and not, the expected, 81. Learn how you can change Web Safe settings to turn Child Safe off. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. A quick look at this handy picture should help you find the best location. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. Could it be a different situation, i. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Re: Blocked websites list gets removed. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Changing network settings to use any Public DNS should re-gain full access for the device. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Could it be a different situation, i. Have you retried? You could try changing the DNS server on your PC to Google (8. These are two settings — Virus Safe and Child Safe. 222. If it’s not a technical issue you need help with then we’re here to support you on. 1. That said, the more you know about the web, the better understanding you. 1 or whatever else you like. We would like to show you a description here but the site won’t allow us. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Move message to Spam folder (default) Flag a message as. Account - Cable. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 168. When I go to the Web - 5155296. 67. 168. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Sorry to hear you're having some issues with signing into your online account. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Find out more here. The Virgin Media blocking method. 65% of young people aged 11-16 are in favour of the. 8. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. com 194. Virgin Mobile. I just got a URL from the IT team for the VPN. Tap Install Now. We would like to show you a description here but the site won’t allow us. Hi 20220328, Thanks for your post and welcome to the forums. pc. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Afterward, click Apply and save your settings. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. The Gamer Lounge. Access your bills, diagnose faults and manage your package. I can not get websafe/child safe to work on any device. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. We'll go over how to set up the filter, what. What’s more, it’s compatible with all. 4. 123. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. My Virgin Media App. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Virgin Media Web Safe allows you to restrict certain types of. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. The easiest way to access websites blocked by your ISP is by connecting to a VPN. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 168. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. I have the same problem as well, I have just checked my online security controls and it's all turned off. The WebSafe issues started a few weeks ago. Child Safe is a known source of many problems. Then click on parental controls and then turn it on. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Please can you look into my settings from your side too. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Options. Virgin Media takes online safety seriously. New here. Once logged in you will see 2 filters; Virus Safe and Child Safe. Community Natter. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 220. It's great having you on board with us in the Community. This is so annoying as it seems as no one can help you over the phone. I have been using Websafe for some time but I noticed this morning (about 7. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. I've logged into My Virgin Media then Apps and Extras, View Apps,. My Virgin Media makes managing your account easier with all your information in one place. Please, check the top right-hand side of our page to find a little white envelope. You’ll pay nothing for 3 months (with no payment details. Your previous Web Safe settings will remain active. AS Name. opens perfectly in both Firefox and in Edge. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. What is the website,. Manage Your Account. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 1. 1. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 9. Hello. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Web Safe is not automatically turned on for customers joining before this date. Any website unsuitable for children is blocked by default. We can't update your Web Safe settings at the moment. Click: Web Safe. opens perfectly in both Firefox and in Edge. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. If you see two software update options available, choose the one you want to install. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. virgin fibre web safe 0 Virgin Media takes online safety seriously. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Instructions here for WIndows PCs. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. In response to Graham_A. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I'm able to access online account and change the Web Safe Settings. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Networking and WiFi. Hey @DavidCalla,. Options. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Virgin Media. Usually, malware is installed accidentally. e. I'll be in touch soon. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. on 18-01-2023 20:59. type roblox. in Security matters yesterday; Web Safe Parental Control Not Working. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. C:UsersPhilip>nslookup jamtec. This is what I tried to enter. Open a new account or log in to your virgin Media account using your email address and password. com and we’ll look into them. Parental controls block websites and applications that you think are unsuitable for your child. Modem-only. . If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We created Web Safe for our customers to make browsing safety a no-brainer. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. make sure you are using Virgin Media's DNS; if you go to 1.